Refund Policy

This Refund Policy applies to all orders placed on pupsycare.com, operated by Shash Digital Services Private Limited, trading as Pupsy Care. We want you and your dog to be happy with every order — here's how returns and refunds work.

1. Eligibility for Returns

As our products are consumable dietary supplements, we are only able to accept returns in the following cases:

• You received a damaged, defective, or incorrect product
• The product was significantly different from what was described on the Website
• The item is unopened, unused, and in its original sealed packaging

Requests must be raised within 7 days of delivery, along with your order number and photos of the issue where applicable.

2. Non-Returnable Items

For hygiene and safety reasons, opened or used products, and items without their original packaging, cannot be returned unless found to be defective.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–7 business days.

4. Exchanges

If you received a damaged or incorrect product, we're happy to arrange a replacement instead of a refund, subject to stock availability.

5. Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has been shipped, it cannot be cancelled, but you may initiate a return once delivered, subject to the eligibility criteria above.

6. How to Request a Return or Refund

To initiate a return, exchange, or refund request, please contact us with your order number and details of the issue:

• Legal Entity: Shash Digital Services Private Limited (trading as Pupsy Care)
• Registered Address: 00 Maliwada, Tijara, Tizara, Alwar - 301411, Rajasthan, India
• Phone: +91 99835 24747
• Email: hello@pupsycare.com