Shipping Policy
Last updated: August 7, 2026
This Shipping Policy applies to all orders placed on pupsycare.com, operated by Shash Digital Services Private Limited, trading as Pupsy Care.
1. Shipping Coverage
We currently ship across India. Orders are dispatched from our fulfilment centre and delivered via our courier partners to the shipping address provided at checkout.
2. Processing Time
Orders are typically processed and dispatched within 1–2 business days of confirmation. Orders placed on Sundays or public holidays will be processed on the next business day.
3. Delivery Timelines
Once dispatched, orders are generally delivered within 3–7 business days, depending on your location. Delivery timelines may vary during sale periods, festive seasons, or due to circumstances beyond our control (weather, courier delays, regional restrictions).
4. Shipping Charges
Shipping charges, if applicable, are calculated at checkout based on your order value and delivery location. Any free-shipping thresholds will be displayed on the Website at the time of purchase.
5. Order Tracking
Once your order is shipped, you will receive a tracking link via email, SMS, or WhatsApp to monitor your delivery status.
6. Delayed or Failed Delivery
If your order has not arrived within the expected timeframe, or if a delivery attempt has failed, please reach out to us with your order number so we can investigate with our courier partner.
7. Contact Us
For any shipping-related queries, please contact us:
- Legal Entity: Shash Digital Services Private Limited (trading as Pupsy Care)
- Registered Address: 00 Maliwada, Tijara, Tizara, Alwar - 301411, Rajasthan, India
- Phone: +91 99835 24747
- Email: hello@pupsycare.com